Frequently asked questions（FAQ）

① Is there anything I need to bring when I have a consultation?

Yes, please bring:
1. your passport and residence card,
2. your emergency contact information, and
3. the health insurance certificate(s) of your health insurance provider(s).

② I do not speak Japanese. Are there any interpreters at the hospital?

We provide a video remote interpreting service, but if you are concerned about it, you are welcome to bring an interpreter along to the consultation.

③ I have no acquaintances in Japan and am worried about the consultation.

If you consult a doctor for the first time in Japan, we recommend that you use the services of a registered guarantor (medical coordinator etc.) of the Ministry of Foreign Affairs of Japan.

④ How can I get to the hospital?

It's approx. 5 minutes' walk from Shin-Kamagaya Station.
Please access our website「ACCESS」for details.

⑤ How much is fees for medical treatment?

Foreigners not covered by national medical insurances have to pay 200% of the total medical fee.

⑥ I don't have the “Visa for Medical Stay,” but can I consult a doctor here?

Yes, but please bring an identification card, such as a passport.